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Call Center Representative

Description

Provide high quality service to our members via the multiple communication channels within the call center.

Assist members by offering Credit Union products and services to improve members financial position.

Display a great, positive attitude and the drive to succeed.

Duties and Responsibilities

  • Handle a large volume of incoming calls within a fast-paced environment in a courteous, professional and efficient manner.
  • Maintain up to date knowledge of credit union products, services and procedures to deliver accurate information to members.
  • Support the growth of the credit union by identifying opportunities to deepen member relationships.
  • Perform other duties and/or tasks as assigned.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

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